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Publishers Support Account Manager

RevenueHits.com is Intango’s unique self-service platform, enables publishers to monetize their site traffic.

We’re looking for a Support Account Manager to join our super talented & fun team

Main responsibilities:

* Managing & operating a customer management interface
* Managing a support system, provide service to publishers in ongoing operational issues
* Expand customer support platform – FAQ, service center
* Analysis of support and tickets behavior. Find commonalities, escalate to R&D etc.
* Research for new opportunities
* Purchasing online media, managing online campaigns and leveraging online traffic for existing / new campaigns (work with CPM/CPC/CPA pricing)

The person we’re looking for:

* Customer oriented approach, strong awareness & understanding of customers’ needs & experience
* Excellent inter-personal & communication skills
* Highly independent and self-motivator
* Details oriented and capable of following structured procedures
* Fast learner, efficient and organized
* Excellent sales skills, striving for success, “go getter” personality.

Requirements:

* Proven work experience in customer service positions
* Work experience with Support/CRM/Service desks tools
* BA Degree
* Excellent computer skills (PowerPoint, Word, Excel, Outlook and Internet)
* Fluent in English (oral & written)

Advantages:

* Work experience and/or familiarity with the Internet advertising world
* Working fluency in additional languages